VinFast Faq VinFast Faq

Frequently Asked Questions

Chargers Charging Time
How long will it take to charge my vehicle?

With a CCS 250 kW charger, the average charging time is about 35 minutes, from 10% to 70% of battery capacity, depending on the vehicle model.

FOTA
What is FOTA and how do I use to update my vehicle?

FOTA is VinFast's free software update done over the air (OTA).

You can choose to download and install the update at that moment or schedule to download and install later.

Fully Charged
How do I know if my car is fully charged?

A notification is displayed on the vehicle Multimedia head unit and in the VinFast app.

Range
What range can I expect from your vehicles under normal driving conditions?

Target range estimates per full charge (WLTP) for the VF 8 is 400 to 471 km and for the VF 9 is 423 to 594 km.

Test Drive
Where can I see and test drive one of your vehicles?

VinFast plans to open several showrooms in Germany, France and the Netherlands in 2022.

Battery Lease Expire
When does the battery lease expire?

VinFast provides the battery lease service to the owner until the owner decides to stop using the vehicle or sell it. After that, the battery lease contract is transferable to the new owner.

Battery Subscription
What is battery subscription and how much will it cost?

The battery subscription program is an innovative VinFast exclusive program that covers not only battery defects, but also battery degradation.

Enjoy the peace of mind as we eliminate out-of-pocket repairs and maintenance costs. VinFast will replace the battery if capacity dips below 70%.

 

Enjoy unlimited mileage with our Fixed monthly plan at 120 € for the VF 8 and 150 € for the VF 9.

Cancellation
How do I cancel my reservation?

To properly process your cancellation request, you will need to visit our contact us page and submit your request online.

Car Price
How much do VinFast vehicles cost?

The prices for our vehicles are:

 

Germany

 

VF 8 Model Pricing Germany France Netherlands

VF 8 Standard Range Eco is 43.600 € 43.050 € 44.350 €

VF 8 Standard Range Plus is 50.500 € 50.900 € 51.350 €

VF 8 Enhanced Range Eco is 43.900 € 43.350 € 44.650 €

VF 8 Enhanced Range Plus is 50.800 € 61.200 € 51.650 €

 

VF 9 Model Pricing

VF 9 Standard Range Eco is 58.200 € 58.700 € 59.200 €

VF 9 Standard Range Plus is 63.150 € 63.650 € 64.200 €

VF 9 Enhanced Range Eco is 58.650 € 59.150 € 59.650 €

VF 9 Enhanced Range Plus is 63.600 € 64.100 € 64.650 €

 

*Prices subject to change*

Delivery
When will I receive my VinFast vehicle?

Your delivery date will depend on your order date and specifics.

 

We anticipate first vehicles to be delivered by the end of the year.

 

VF 8 - End of 2022 (Projected target date)

VF 9 - Beginning of 2023 (Projected target date)

Federal and provincial incentives
Are your vehicles eligible for the federal and provincial incentives?

Regarding the Federal and Provincial incentives, each level of government has different criteria and limits, we are currently working closely with all parties to receive approval for our VF 8 model within as many programs as possible. We cannot confirm eligibility at this time, however, if you would like more information, please refer to your Provincial/Federal sites for the most up to date information.

Finance or lease
Will I be able to finance or lease a VinFast vehicle?

Yes, it is possible. For more details about our offers, please visit the model detail pages by clicking "Explore".

Home Delivery Option
Where can I have my vehicle delivered to?

Delivery of our vehicles will be made to the markets of Germany, France and the Netherlands.

ADAS
What ADAS are onboard VinFast vehicles?

We include a complete Standard ADAS package with our VF 8 and VF 9 vehicles, and offer an optional Advanced ADAS package. It includes :

 

- Automatic Lane Changing Assist

- Fully Automated Parking Assistance

- Remote Parking

- Summon Mode

Charging Locations
Which public locations will have VinFast charging stations?

VinFast electric cars comply with global standards, and you can charge at public charging stations if there are compatible sockets that permit VinFast vehicles to charge.

Follow us
I would like to follow VinFast on social media

You can find our social media presence at:

 

https://www.instagram.com/vinfasteurope/

https://www.facebook.com/VinFast.Europe/

https://www.linkedin.com/company/vinfasteurope

https://twitter.com/VinFastEurope

Service Support
I’m having trouble retrieving my NFT perks. How can i claim them?

Please visit our contact us section on our website and we would be happy to support you

Warranty
What is the coverage for the 10-year warranty?

This is a comprehensive/limited warranty, which covers defects in manufacturing & workmanship for 10 years or 200,000 kms, whichever comes first.

Smart Services
What Smart Services are onboard VinFast vehicles?

Smart Services are offered with the optional Advanced ADAS package. It includes:

- Geo-Fencing Services

- Time-Fencing Services

- Live Traffic Services

- Satellite View for Navigation

- Virtual Assistant

- Audio Streaming

- Video Streaming

- In-Car Games

- Web Browser

Chargers Charging Time
How long will it take to charge my vehicle?

With a CCS 250 kW charger, the average charging time is about 35 minutes, from 10% to 70% of battery capacity, depending on the vehicle model.

FOTA
What is FOTA and how do I use to update my vehicle?

FOTA is VinFast's free software update done over the air (OTA).

You can choose to download and install the update at that moment or schedule to download and install later.

Fully Charged
How do I know if my car is fully charged?

A notification is displayed on the vehicle Multimedia head unit and in the VinFast app.

Range
What range can I expect from your vehicles under normal driving conditions?

Target range estimates per full charge (WLTP) for the VF 8 is 400 to 471 km and for the VF 9 is 423 to 594 km.

Test Drive
Where can I see and test drive one of your vehicles?

VinFast plans to open several showrooms in Germany, France and the Netherlands in 2022.

Battery Lease Expire
When does the battery lease expire?

VinFast provides the battery lease service to the owner until the owner decides to stop using the vehicle or sell it. After that, the battery lease contract is transferable to the new owner.

Battery Subscription
What is battery subscription and how much will it cost?

The battery subscription program is an innovative VinFast exclusive program that covers not only battery defects, but also battery degradation.

Enjoy the peace of mind as we eliminate out-of-pocket repairs and maintenance costs. VinFast will replace the battery if capacity dips below 70%.

 

Enjoy unlimited mileage with our Fixed monthly plan at 120 € for the VF 8 and 150 € for the VF 9.

Cancellation
How do I cancel my reservation?

To properly process your cancellation request, you will need to visit our contact us page and submit your request online.

Car Price
How much do VinFast vehicles cost?

The prices for our vehicles are:

 

Germany

 

VF 8 Model Pricing Germany France Netherlands

VF 8 Standard Range Eco is 43.600 € 43.050 € 44.350 €

VF 8 Standard Range Plus is 50.500 € 50.900 € 51.350 €

VF 8 Enhanced Range Eco is 43.900 € 43.350 € 44.650 €

VF 8 Enhanced Range Plus is 50.800 € 61.200 € 51.650 €

 

VF 9 Model Pricing

VF 9 Standard Range Eco is 58.200 € 58.700 € 59.200 €

VF 9 Standard Range Plus is 63.150 € 63.650 € 64.200 €

VF 9 Enhanced Range Eco is 58.650 € 59.150 € 59.650 €

VF 9 Enhanced Range Plus is 63.600 € 64.100 € 64.650 €

 

*Prices subject to change*

Delivery
When will I receive my VinFast vehicle?

Your delivery date will depend on your order date and specifics.

 

We anticipate first vehicles to be delivered by the end of the year.

 

VF 8 - End of 2022 (Projected target date)

VF 9 - Beginning of 2023 (Projected target date)

Federal and provincial incentives
Are your vehicles eligible for the federal and provincial incentives?

Regarding the Federal and Provincial incentives, each level of government has different criteria and limits, we are currently working closely with all parties to receive approval for our VF 8 model within as many programs as possible. We cannot confirm eligibility at this time, however, if you would like more information, please refer to your Provincial/Federal sites for the most up to date information.

Finance or lease
Will I be able to finance or lease a VinFast vehicle?

Yes, it is possible. For more details about our offers, please visit the model detail pages by clicking "Explore".

Home Delivery Option
Where can I have my vehicle delivered to?

Delivery of our vehicles will be made to the markets of Germany, France and the Netherlands.

ADAS
What ADAS are onboard VinFast vehicles?

We include a complete Standard ADAS package with our VF 8 and VF 9 vehicles, and offer an optional Advanced ADAS package. It includes :

 

- Automatic Lane Changing Assist

- Fully Automated Parking Assistance

- Remote Parking

- Summon Mode

Charging Locations
Which public locations will have VinFast charging stations?

VinFast electric cars comply with global standards, and you can charge at public charging stations if there are compatible sockets that permit VinFast vehicles to charge.

Follow us
I would like to follow VinFast on social media

You can find our social media presence at:

 

https://www.instagram.com/vinfasteurope/

https://www.facebook.com/VinFast.Europe/

https://www.linkedin.com/company/vinfasteurope

https://twitter.com/VinFastEurope

Service Support
I’m having trouble retrieving my NFT perks. How can i claim them?

Please visit our contact us section on our website and we would be happy to support you

Warranty
What is the coverage for the 10-year warranty?

This is a comprehensive/limited warranty, which covers defects in manufacturing & workmanship for 10 years or 200,000 kms, whichever comes first.

Smart Services
What Smart Services are onboard VinFast vehicles?

Smart Services are offered with the optional Advanced ADAS package. It includes:

- Geo-Fencing Services

- Time-Fencing Services

- Live Traffic Services

- Satellite View for Navigation

- Virtual Assistant

- Audio Streaming

- Video Streaming

- In-Car Games

- Web Browser

Don’t see what you’re looking for?

Please reach out to us via our Contact Us page, and we’ll make sure you get the answers you need.

Contact Us

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