These terms and conditions (“Terms”) govern the use of any voucher issued by VinFast VinFast France S.A.S, a company incorporated in France (RCS Paris 893 573 535) whose registered office is at 18, boulevard Malesherbes, Paris (75008), as part of its VinFirst Reservation Program (“Voucher”). These Terms supplement the VinFast Reservation Terms and Conditions . In the event of a conflict between provisions set forth in these Terms and the VinFast Reservation Terms and Conditions, the provisions in these Terms shall take precedence.

With confirming your VinFast Reservation and having paid the Reservation Fee in full, you will be entitled to benefit from the VinFirst Pioneer Program, which includes an E-Voucher. You will receive an Email explaining practically the E-Voucher.

A E-Voucher may only be used once and only towards the purchase of a new VinFast vehicle from VinFast and not for any other goods or services, including but not limited to a battery lease. E-Vouchers used toward the purchase of a VF 8 Vehicle are valued at 2,500.00 € each. E-Vouchers used toward the purchase of a VF 9 Vehicle are valued at 4.200.00 € each Only one Voucher may be applied to a VinFast vehicle purchase.

Vouchers are non-refundable and cannot be redeemed for cash, consolidated to a new voucher, or replaced after expiration. Vouchers are not legal tender, account cards, credit or debit cards or securities. Unused values will not be attributed to any transactions after the Voucher expiration date.

You may cancel your Reservation. In such case, the e-Voucher shall be forfeited and deemed expired.

A Voucher will expire if not redeemed by midnight PST on December 31, 2023. In the event of a return of a vehicle purchase made using a Voucher, the value of the Voucher will be deducted from any refund amount that may be granted. Possession of a Voucher does not guarantee that a VinFast vehicle will be available for the Voucher holder to purchase.

Beginning May 30, 2022, VinFast offers that the vouchers can be put on the blockchain along with VinFirst NFT assets. It is also planned that Vouchers will be transferable as a “Bundle” in conjunction with a transfer of the corresponding vehicle reservation and NFT assets. Such transfer may be subject to further terms and conditions or limitations, which will be communicated in due time. Upon transfer, all the transferor’s rights in the Bundle immediately cease.

Vouchers cannot be replaced if lost or stolen.

VinFast shall not be held responsible for the loss of any Vouchers or any losses or damages suffered by the bearer of a Voucher arising from or in connection with the loss or usage of a Voucher.

Vouchers are for personal use only. VinFast therefore will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

If VinFast fails to comply with these Terms, VinFast liability will be limited to the refund of your Reservation Fee. VinFast does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for:

  • death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
  • for fraud or fraudulent misrepresentation.

VinFast reserves the right to cancel a Voucher if VinFast deems such action necessary. In such a case, VinFast may provide a replacement Voucher of equivalent value unless VinFast suspects fraud or bad faith actions in relation to the original Voucher.

By accepting a Voucher, you agree that you have read and accepted our Privacy Policy.

VinFast shall not be liable for any delay or failure to perform if such delay or failure is due to any cause or circumstances beyond VinFast’s reasonable control.