Vacancies

VinFast is Vietnam’s leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years.  Now, in 2021 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe.  VinFast is one of the largest auto manufacturers in South East Asia with world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year.  We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line.  VinFast is proud to produce vehicles with superior craftsmanship, the highest safety standards, and intelligent infotainment that compete with leading Asian, European and American OEMs. VinFast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales.     

VinFast Europe, an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Europe over the next 12 months. Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor.  Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment.     

Your role:

As the Field Technical Support Engineer (FTSE), you will provide second-level technical support on escalated cases for new and sold VinFast vehicles, parts and accessories to our Service Centers through various channels such as on-site visits, emails and/or weekly calls with our call center agents. The FTSE will provide technical advice and adequate coaching to the trainers who will train technical support team members responsible for handling first level cases at Service Centre locations and call center agents as required.  You will also be responsible for improving product quality, enhancing customer satisfaction, brand loyalty, and customer retention by ensuring that our vehicles are fixed right the first time.    

As the FTSE, you will monitor root cause analysis on product issues in the field and will closely collaborate with the R&D center in Vietnam and the application engineering team in Australia to secure permanent corrective action (PCA) implementation at the supplier or vehicle assembly plant in Vietnam. You will also be involved with recall campaigns and warranty issues and will assist the legal team in case of litigations.  

Your responsibilities and tasks: 

• Covers all product quality work related to their assigned modules, including warranty data analysis, countermeasure investigation & validation and implementation in the field through the R&D center in Vietnam and the application engineering group in Australia.  
• Coordinates preparation of technical service bulletins (TSBs) and training materials including draft reviews, labor time studies, parts needed, applicable VIN/model & trim list and final publication.   
• Ongoing analysis of data sources to confirm countermeasure/field fix effectiveness. 
• Coordinates and executes go and see activities (when needed) at ports of entry, Service Centre locations and regional headquarters.       
• Executes product audits at the plant and ports of entry (when needed). 
• Solid reporting skills and ability to stay on top of open issues to closure. 
• Understanding and ability to conduct IQS reviews associated with their specific modules, including verbatim review, trend assessments, and translate them into suggestions for vehicle improvement. 
• Conducts and collaborates with training personnel in creation and maintenance of education materials (for example: owner’s manuals, in-vehicle brochures, and feature and function guides).
• Continuously evaluates product quality related to the given modules will require driving of the test fleet vehicles outside of normal business hours. This requires possession of a valid driver’s license and good driving record. 
• Continuously benchmarks the competition (OEM & tech companies), creates and communicates clear action plans within the Canadian organization and technical teams in Australia and Vietnam. 
• Participates in E2E JIT and Quality Testing/Validation Events to ensure timely resolution of issues assigned to their modules.  
• Serves as a backup (tier 2) support on escalated customer issues and addresses them quickly before they become big. 
• Conducts and participates in Early Warning Meetings during the product launch phase. 
• Conducts and participates in NPI events and product improvement programs. 
• Maintains and publishes weekly report with predetermined KPIs. 
• If necessary, runs or participates in weekly meetings with other stakeholders to report out on assigned open issues. 
• Other related duties as assigned.

Your Profile:

• 5+ years automotive industry experience in quality assurance or engineering environment preferred. 
• Senior Service Engineer: minimum of 10 years automotive industry experience in quality assurance or engineering environment. 
• Strong technical writing capabilities and oral communication skills. 
• Ability to use common engineering measurement tools (ie. micrometers, dial indicators, digital volt ohm meters and oscilloscopes). 
• Ability to use common service garage equipment (ie. Vehicle lift, alignment equipment, A/C charging station, wheel mount/balance equipment, etc.) 
• Working knowledge of PC and software (minimum: MS office intermediate level, in particular Power point and Excel). 
• Appropriate interpersonal styles and communication methods to work effectively with internal and external partners.  
• Tech savvy and willing to apply latest technology, apps and connected car features. 
• Solid team player and good communicator with desire to exceed given KPIs. 
• Strong believer in EVs with desire to exceed customer service expectations. 
• High attention to detail with experience in a start-up or fast paced environment is a plus. 
• Ability to travel for business 25% to 50% of the time.
• Bilingual Dutch and English is required.

We Offer:

• A modern, professional environment where you’ll work with and learn from highly specialized and dedicated experts from all over the world.
• Competitive and equitable salaries that recognize your experience and expertise.
• Generous group insurance benefit package to employees and their eligible dependents.
• Wellness Spending Account to promote an active lifestyle and a healthier workforce.
• A flexible working culture enabling our employees to adjust their work hours and schedules, whenever possible, that accommodates and respects your personal commitments, balanced with business needs.
• An RRSP contribution program to support our employees in planning and managing their financial well-being into the future.

Join us on our adventure to reach new horizons with endless excitement: Because when everything feels possible, changing mobility for all becomes achievable!

VinFast is a member of Vingroup – the largest private corporation in Vietnam. We have become the #1 car seller in all our competing segments within just 21 months of launching in Vietnam and we will launch our smart EVs globally in 2022. Our thoughtful design focused on seamless customer experience, highest safety standards, superior craftsmanship, and intelligent infotainment with lifestyle personalization. As a fast-developing company our ambition is to scale the European market within a year and our first offering will be a dedicated electric SUV. 

VinFast Europe, an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Europe over the next 12 months.

Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor.  Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment.     

Your Role: 

As Field Quality Manager, you will be responsible to develop and lead a European Field Service Engineering team to support our expansion across Europe. This position requires a passionate and experienced professional with a solid background in Service Engineering, development of service department tools and field service engineering programs. 

The ideal candidate will possess a proactive and can-do mindset, with a determined work ethic. Candidates will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment.   

Your responsibilities and tasks: 

• Build a high impact team of Field Service/Quality Engineering Specialists and Field Technical Specialists for regional technical support of VinFast Service Centers. 
• Develop and execute on the regional technical field support strategy for VinFast Service Centers and vehicles across Europe. 
• Collaborate with Global Field Engineering teams and Technical Services for the development of service technician diagnostic tool process and development.
• Collaborate with Service Training & Engineering departments to influence training and technical documents as related to service department, collision repair department, and product improvement.
• Partner with Engineering team on vehicle log/performance review, identifying field issues and corrective actions and solutions.
• Gain a thorough understanding of VinFast vehicle systems, field failure patterns, and customer use cases to develop diagnostic and root cause analysis and rectification methods.
• Implement all relevant procedures described in the VinFast Quality Management System (QMS) and ensure compliance
• Develop and execute an effective problem solving and strategic thinking methodology process to be used across a wide range of vehicle systems
• Test & Validation of VinFast vehicle, real-time data monitoring and interpretation.
• Gain a thorough understanding in CAN diagnostics and electrical architecture of VinFast vehicles
• Develop a broad knowledge of functions across all VinFast automotive domains (Powertrain, Chassis, High Voltage, Intelligent infotainment (with Connected Services), Body control, HVAC, Safety systems, Advanced Driving Assistance)
• Participates in Early Warning Meetings during the product launch phase  
• Ensure KPIs are met by working to the overall plan, including management of, and reporting

Your profile: 

• Minimum 7 years varied automotive experience in either Mechanical Engineering, Electrical Engineering, Automotive Technology, or equivalent experience 
• 5 or more years hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience.
• Master Technician Qualified status preferred
• Broad and demonstrated knowledge of functions across all major automotive domains (Powertrain, Chassis, High Voltage, Intelligent infotainment (with Connected Services), Body control, HVAC, Safety systems, Advanced Driving Assistance)
• A track record of excellence in providing global technical product support for Service Technicians and other technical automotive personnel  
• Experience maintaining product and company reputation by complying with government regulations   
• High attention to detail and a proactive mindset
• Proficient in MS Office applications
• Exceptional ability to interface and collaborate with individuals, groups, and suppliers
• Keen willingness to travel as required to support service department needs  
• Ability to organize and drive continuous improvement process    
• Additional language skills in German, French or Dutch would be advantageous
• Experience working in start-up environments would be advantageous
• Fluent English language skills required

Come join VinFast and help drive the movement of the global smart EV revolution!

VinFast is Vietnam’s leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years.  Now, in 2021 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe.  VinFast is one of the largest auto manufacturers in South East Asia with world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year.  We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line.  VinFast is proud to produce vehicles with superior craftsmanship, the highest safety standards, and intelligent infotainment that compete with leading Asian, European and American OEMs. VinFast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales.     

VinFast Europe, an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Europe over the next 12 months. Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor.  Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment.     

Your role:

As Mobile Service Manager, Europe, you are the leader of our remote mobile service teams and direct line of support for our local mobile service teams. In this role, you will be responsible for developing and overseeing the growth and improvements of a world class mobile service operation in Europe. You will be responsible for delivering an exceptional on location service experience to our customers, developing team members, managing day-to-day mobile operations, and preparing mobile service to meet the needs of Vinfast customers. The ideal candidate will possess a proactive and can-do mindset, with a determined work ethic. Candidates will be expected to demonstrate excellence in their respective field, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment.   

Your responsibilities and tasks: 

• Build a high impact team of Mobile Service Technical Specialists to support Vinfast customers.
• Perform regular performance reviews in accordance with company policy, develop and build attainable career paths for your team, scout potential talent internally and promote intelligently
• Deliver and manage a world class mobile service programme in Europe that will be pivotal to establish a new benchmark of Service for all Vinfast customers
• Design and establish a robust Mobile Service Programme for Vinfast European Market, that exceeds customer expectations and always promotes safety and quality assurance.
• Offer exceptional customer service with a fix it right, first time strategy.
• Drive energy, passion and enthusiasm towards Vinfast customer experience.
• Manage a dedicated team of Mobile Service Technical Specialists to become Vinfast Ambassadors.
• you will be required to preform regular ¨ride alongs¨, experiencing the difficulties faced by your team members and measuring individual performance.
• Maintain a high level of communication, both with your team and the teams of your peers in marketing, sales and service to ensure a full understanding of the potential of the service offerings and the benefits that your team can bring to the company as a whole.
• Monitor customer service trends to make necessary improvements and assist the team in developing standards and processes to continuously improve the overall service experience
• Collaborate on the regional technical field support strategy for Vinfast customers across Europe. 
• Acquire a thorough understanding of Vinfast vehicles and the importance of your contribution through your role as a Mobile Service Manager.
• Develop and streamline specific EU market processes where necessary, and scale efforts to maintain effective and efficient operational development together with Service and business stakeholders, partnering with all members within the Service team to ensure each customer experience is better than their previous one
• Maintain the Mobile fleet, ensure vehicles are maintained to the highest possible standards and are equipped correctly for the work required.
• Ensure health and safety regulations are promoted, clearly defined for the teams understanding and adherence. work along side the health and safety team to ensure mutual understanding and that the necessary reporting is carried out to protect the companies interests as well as those of the team.
• Gain a thorough understanding of Vinfast vehicle systems, field failure patterns, and customer use cases to develop diagnostic and root cause analysis and rectification methods if required.
• Work effectively with technicians across EU markets to ensure that the quality of the mobile service vehicle, it’s comfort and functionalities are all exceeding customer expectations and perfectly align with Vinfast business objectives.
• Develop and execute an effective problem solving and strategic thinking methodology process to be cascaded down to your Mobile Service Technical Specialists.
• Work with the appropriate teams to establish key metrics that will ensure the Mobile Service Programme contributes positively to the overall Service organization objectives
• Gain a thorough understanding in CAN diagnostics and electrical architecture of Vinfast vehicles
• Possess a strategic mindset to deliver innovative ways to streamline mobile Service operations and consistantly improve customer satisfaction
• Attend and represent Mobile Service Team/Organization in regional and global meetings in collaboration with partnering Vinfast Europe teams
• Build and maintain strong business relationships, across Vinfast Service Centers in Europe, Vinfast Afersales team and Global Engineering.
• When necessary, runs or participates in weekly meetings with other stakeholders to report on assigned tasks 
• Develop, implement and manage key performance indicators (KPIs) for each area of responsibility
• Set department objectives/KPIs and review and assess ongoing performance of direct reports
•  Ensure KPIs are met by working to the overall plan, including management of, and reporting

•   Report on achievement of targets and identify any

Your Profile:

• Minimum 5+ years Automotive Service Leadership experience
• Technical certification in Automotive Technology or in Programme/Business Management or equivalent work experience preferred 
• OEM Specific Technician Training advantageous
• Exceptional ability to interface and collaborate with individuals and groups at international level
• Solution oriented with a high ability to identify root causes of problems and ability to provide timely and effective solutions
• A proven track record of excellence in customer service and a true focus on quality
• Experience working with project planning tools
• Experience maintaining product and company reputation by complying with regional governing regulations   
• High attention to detail and a proactive can do attitude
• Ability to work under pressure and to strict deadlines
• Proficient in MS Office applications
• Be a champion of safety, efficiency, quality, and overall excellence in all related Mobile Service tasks
• Keen willingness to travel as required to support Mobile Service needs  
• Ability to organize and drive continuous improvement process
• Excellent oral and written communication skills
• Fluent English language skills required   
• Additional language skills in German, French or Dutch would be advantageous
• Knowledge of HV and EV Powertrain systems advantageous
• Experience working in start-up environments would be advantageous

Come join VinFast and help drive the movement of the global smart EV revolution!

(Poste en CDI basé à Paris)

VinFast est un constructeur automobile filiale de Vingroup, l'un des plus grands conglomérats privés du Vietnam avec des divisions dans : l'immobilier, l'hôtellerie, le divertissement, la vente au détail, la santé, l'éducation, l'agriculture et les industries.

Après un lancement national très réussi au Vietnam, VinFast entrera sur les marchés internationaux en commençant par l'Amérique du Nord et l'Europe avec une date de lancement fixée pour mi-2022.

Pour réussir sa date d'entrée sur ces marchés, VinFast exécute actuellement un plan de lancement complet qui comprend la fabrication, la mise à l'essai et la certification des véhicules fabriqués au Vietnam.

Une entité européenne de marketing, de vente et de distribution a été créée pour vendre et entretenir les produits VinFast sur les marchés allemand, français et néerlandais.

Les sièges sociaux européens sont aujourd'hui situés à Paris, à Francfort et à Amsterdam. Des salles d'exposition et des concessions seront installées dans chaque pays également.

VinFast est donc actuellement en train de recruter une équipe européenne sur ces 3 pays.

Votre rôle :

En tant que notre futur(e) Online Sales Representative, vous êtes rattaché(e) à notre Online Sales Director France et travaillez en étroite collaboration avec les autres membres de l’équipe (une CRM Manager et un autre Online Sales Representative).

Membre clef de notre équipe Sales France, vous êtes responsable de la construction d’un parcours client de vente en ligne complet et sans friction. Vous intégrez toutes les fonctionnalités et le contenu servant à soutenir les ventes et l’image de marque. Enfin vous adaptez l’interface utilisateur pour faciliter le travail de nos Client Advisors en showroom.

Dans ce contexte, vos missions sont les suivantes :

Vos principales responsabilités :

Parcours utilisateur :

• Construire un parcours client en ligne intuitif et transparent sur notre site web (clients privés et entreprises) et pour le système de vente des showrooms.
• Gérer les opportunités de leads tout au long du parcours Digital avec les notifications clés pour améliorer la conversion des ventes.
• Adapter les outils de vente digitaux aux besoins des Conseillers de vente des showrooms.
• Mettre à jour le site Web avec des contenus pertinents en coordination avec les référents Business.
• Mettre en place tous les CTA Web en coordination avec l’équipe CRM pour sécuriser des taux de conversion élevés.
• Intégrer des solutions tierces (marque blanche) de crédit-bail et partenaires d’abonnement pour le financement de véhicules, la reprise et les partenaires B2B.
• Sécuriser l’intégration de l’App-Channel pour l’expérience client Web et Showroom.
• S’aligner avec le marketing pour trouver le bon équilibre entre l’image de la marque et les ventes / transactions.

Qualité & Performance :

• Faire preuve de ténacité pour résoudre les problèmes avec l’équipe informatique en Europe et au Vietnam.
• Travailler en étroite collaboration avec le Directeur Sales France, le Directeur Online Sales France, et l’équipe marketing pour comprendre leurs besoins et planifier conjointement des améliorations.
• Mesurer les KPIs du site Web et du showroom et vous assurer que tous les renseignements sont exacts (p. ex., description du produit, prix).
• Planifier et déployer les campagnes de vente et les lancements de produits.
• Faire preuve d’exigence pour maintenir un niveau d’expérience client irréprochable sur le site Web et les systèmes de vente en showroom.
• Recommander des améliorations et évolutions des parcours de ventes en ligne.

Gestion de contenu :

• Gérer les contenus, les formulaires et les notifications.
• Pilotez la mise à disposition de contenu (images, textes, vidéos) à l’aide de la bibliothèque de gestion des ressources digitales.

Vous :

• Diplômé(e) d’une formation de niveau Bac+5 (université, école de commerce), de préférence en marketing/vente ou dans un domaine connexe.
• Vous avez une expérience réussie d’au moins 5 ans dans le commerce et/ou en Marketing Digital dans le domaine du développement de sites Web et des processus de vente en ligne.
• Vous avez une solide expérience dans l’exploitation de sites Web et de plates-formes CRM (par exemple, Salesforce).
• Vous avez des connaissances approfondies en e-commerce et en marketing automobile.
• Vous disposez de très bonnes connaissances et des expériences approfondies avec des CMS tels que Drupal, et les outils de reporting web.
• Vous avez une aptitude avérée à cultiver des relations avec les parties prenantes internes, la direction de notre société mère, les fournisseurs et nos partenaires externes.
• Vous avez de l’expérience avec les systèmes de contenu multimédia.
• Votre niveau de français est bilingue/natif.
• Un niveau d’anglais courant est indispensable pour pouvoir évoluer dans un contexte international.
• Le néerlandais ou l’allemand serait un plus.

Caractéristiques et traits :

• Vous êtes de mentalité « Customer first ».
• Vous faites preuve d’esprit d’équipe et d’une bonne aisance relationnelle afin de pouvoir travailler et échanger avec de multiples interlocuteurs de tout niveau.
• Capacité à travailler sous pression et avec des objectifs ambitieux.
• Vous êtes attitude enthousiaste, ainsi que de mentalité positive.
• Vous êtes flexible et adaptable ; capable de bien gérer les changements et avez une forte éthique de travail.
• Vous avez une forte capacité à résoudre des problèmes.
• Doté(e) de bonnes capacités organisationnelles et d’attention aux détails, vous savez faire preuve de conviction et êtes capable de présenter vos idées et vos points de vue.
• Vous avez d’excellentes compétences en communication écrite, verbale, et en présentation.
• Vous êtes capable d’identifier les différences culturelles et de style de travail afin d’ajuster votre approche en fonction de votre environnement.
• Vous êtes passionné(e) de l’excellence et souhaitez contribuer au succès de notre entreprise.

Chez VinFast, nous sommes fiers de notre diversité. Nous sommes une grande équipe où le genre, l’âge, les origines et la religion n’ont pas d’importance – ce qui compte vraiment c’est VOUS.

Rejoignez VinFast et participez à la révolution mondiale des véhicules électriques intelligents !

Nach einem sehr erfolgreichen Start in Vietnam wird das Startup VinFast nun die globale smarte Elektroauto-Revolution vorantreiben und u.a. den europäischen Markt erobern. In Vietnam wurden wir innerhalb von nur 21 Monaten zur #1 der Automobilverkäufer und sind seit Anfang 2022 dabei, unsere smarten EV-SUVs global zu launchen. Unser durchdachtes Design konzentriert sich auf ein nahtloses Kundenerlebnis, höchste Sicherheitsstandards, überlegene Handwerkskunst und intelligentes Infotainment mit Lifestyle-Personalisierung.  Als ein sich schnell entwickelndes Unternehmen wollen wir innerhalb kürzester Zeit den europäischen Markt erobern. Die ersten Zielmärkte sind Deutschland, Frankreich und die Niederlande. Hierfür suchen wir Dich. Komm zu uns ins Team und sei Teil der weltweiten Revolution intelligenter Elektrofahrzeuge!

Deine Verantwortlichkeiten

• Du steuerst und betreust die Konzeption und Umsetzung der VinFast Marketing- und Kommunikationsaktivitäten in Deutschland entlang der Customer Journey online und offline, inkl. Erfolgsmessung
• Produkt- und Markenkommunikation von der Ideenphase und Planung über das operative Projektmanagement bis hin zum Roll-Out
• Eventmanagement für Messen und Events in Deutschland
• Enge Zusammenarbeit und Unterstützung des Vertriebs bei der Entwicklung und Umsetzung von vertriebsorientierten Marketing-Maßnahmen
• Steuerung externer Dienstleister und strategischer Kooperationspartner, inkl. der Erarbeitung und Umsetzung gemeinsamer Ziele und Projekte

Dein Profil

• Abgeschlossenes Studium im Bereich Marketing, Kommunikation, Medien oder eine vergleichbare Ausbildung/Qualifikation
• Mehrere Jahre Erfahrung in der Entwicklung, Umsetzung von Marketing- und Kommunikationsaktivitäten online und offline, so dass Du souverän alle Marketingkanäle bespielen kannst
• Du bist ein Organisationstalent und gehst mit Stress und Verantwortung professionell um
• Du hast 2-3 Jahre Erfahrung in Eventmanagement
• Du kennst dich mit Social Media Channels aus und hast Erfahrung mit SEM
• Pro-aktiver, gut strukturierter und organisationsstarker Teamplayer mit selbstständiger, ergebnisorientierter Arbeitsweise
• Du überzeugst mit Deinem sympathischen, souveränen Auftreten sowie deinem ausgeprägten Kommunikationsgeschick
• Sicherer Umgang mit MS Office, Social Media Kanälen, SEO sowie Grundkenntnisse Grafikprogramm wünschenswert
• Gutes Textgespür und Freude am Umgang mit Sprachen
• Exzellente Deutsch- und sehr gute Englischkenntnisse setzen wir voraus

Du brennst für den VinFast-Ethos – authentisch, progressiv, innovativ – und weißt, wie man Ideen zum Leben erweckt - Wir freuen uns, dich bald kennen zu lernen. Bitte sende deine Bewerbung an: [email protected]

* Wir bei VinFast sind stolz auf unsere Diversität. Wir sind ein Team, in welchem Geschlecht, Alter, Nationalität und Religion keine Rolle spielen – was wirklich zählt bist DU.

VinFast is a member of Vingroup – the largest private corporation in Vietnam. We have become the #1 car seller in all our competing segments within just 21 months of launching in Vietnam and we will launch our smart EVs globally in 2022. Our thoughtful design focused on seamless customer experience, highest safety standards, superior craftsmanship, and intelligent infotainment with lifestyle personalization. As a fast-developing company our ambition is to scale the European market within a year and our first offering will be a dedicated electric SUV.

VinFast is currently recruiting a Facilities Management Specialist for each of our markets: France, Germany, and the Netherlands.

Your role:

The Facilities Specialist is responsible for various tasks related to building maintenance for a business, may carry out several duties, including mail operations and shipping, conference planning, and repairs and maintenance.

Your responsibilities:

• Serves as primary point of contact for all functions and processes within Facilities.
• Responsible for completing regular site building inspections, documenting and reporting to the FS Manager.
• Enforce the necessary corrective measures and inform the FS Manager of persisting abnormal situations.
• Provides a periodic review of Facilities area documentation and records such as logbooks and maintenance work records to assess for compliance with established quality standards, policies, and procedures.
• Keep tracking of office facilities and equipment operating status including furniture, MFDs, shredders, and kitchen appliances, and coordinate with vendors for repairing in a manner promptly to minimize downtime.
• Supervision of third-party contractors and suppliers undertaking FS work on site, ensuring all work is carried out in accordance with regulatory requirements and company standard operating procedures. Ensuring all Health & Safety documentation is approved prior to works commencing.
• Resolve or coordinate timely resolution for all facilities requests, such as temperature complaints, conference scheduling conflicts.
• Prepares move plans and then facilitates organizing and scheduling of the required materials and resources.
• Manage and develop a professional relationship with all service providers (Engineering, Security, Catering, Cleaning, etc) by regular contractor/vendor meetings, ensuring agreed service commitments and KPI’s are met and exceeded. Ensure value for money/added value is achieved in terms of quality, service and cost.
• Maintain company compliance with health & safety regulations including employee H&S training.
• Conduct site new starter HS Induction tours covering physical security and health & safety.
• Any other tasks commensurate with the job role or as detailed by the Facilities Manager.

Your profile:

• Work Experience in FS (if it is possible experience in the automotive industry, but not mandatory).
• Speak French and English.
• Must have knowledge or demonstrate the ability to learn EHS regulations, issues, procedures, processes, reporting requirements, and other compliance requirements with federal, state, and local laws governing the environment.
• Good worker as a team.
• Share and promote best practices internally and externally.
• An orderly and organized person with good management of calendars that be able to prioritize and establish actions according to the stakes of the activities.
• Valid driver’s license.
• Ability to work autonomously using considerable independent judgment, direction, and initiative in carrying out daily operations.
• Must have a strong work ethic in supporting company needs, responding promptly and consistently.
• Capable of conducting regular quality, safety, and environmental inspections of all work areas and provides written reports detailing corrections and issues addressed.

Come join VinFast and help drive the movement of the global smart EV revolution!

At VinFast, we are proud of our diversity. We are a big team where sex, age, nationality, and religion are irrelevant - what really counts is YOU

VinFast is a member of Vingroup – the largest private corporation in Vietnam. We have become the #1 car seller in all our competing segments within just 21 months of launching in Vietnam and we will launch our smart EVs globally in 2022. Our thoughtful design focused on seamless customer experience, highest safety standards, superior craftsmanship, and intelligent infotainment with lifestyle personalization. As a fast-developing company our ambition is to scale the European market within a year and our first offering will be a dedicated electric SUV.

VinFast is currently recruiting a Facilities Management Specialist for each of our markets: France, Germany, and the Netherlands.

Your role:

The Facilities Specialist is responsible for various tasks related to building maintenance for a business, may carry out several duties, including mail operations and shipping, conference planning, and repairs and maintenance.

Your responsibilities:

• Serves as primary point of contact for all functions and processes within Facilities.
• Responsible for completing regular site building inspections, documenting and reporting to the FS Manager.
• Enforce the necessary corrective measures and inform the FS Manager of persisting abnormal situations.
• Provides a periodic review of Facilities area documentation and records such as logbooks and maintenance work records to assess for compliance with established quality standards, policies, and procedures.
• Keep tracking of office facilities and equipment operating status including furniture, MFDs, shredders, and kitchen appliances, and coordinate with vendors for repairing in a manner promptly to minimize downtime.
• Supervision of third-party contractors and suppliers undertaking FS work on site, ensuring all work is carried out in accordance with regulatory requirements and company standard operating procedures. Ensuring all Health & Safety documentation is approved prior to works commencing.
• Resolve or coordinate timely resolution for all facilities requests, such as temperature complaints, conference scheduling conflicts.
• Prepares move plans and then facilitates organizing and scheduling of the required materials and resources.
• Manage and develop a professional relationship with all service providers (Engineering, Security, Catering, Cleaning, etc) by regular contractor/vendor meetings, ensuring agreed service commitments and KPI’s are met and exceeded. Ensure value for money/added value is achieved in terms of quality, service and cost.
• Maintain company compliance with health & safety regulations including employee H&S training.
• Conduct site new starter HS Induction tours covering physical security and health & safety.
• Any other tasks commensurate with the job role or as detailed by the Facilities Manager.

Your profile:

• Work Experience in FS (if it is possible experience in the automotive industry, but not mandatory).
• Speak German and English.
• Must have knowledge or demonstrate the ability to learn EHS regulations, issues, procedures, processes, reporting requirements, and other compliance requirements with federal, state, and local laws governing the environment.
• Good worker as a team.
• Share and promote best practices internally and externally.
• An orderly and organized person with good management of calendars that be able to prioritize and establish actions according to the stakes of the activities.
• Valid driver’s license.
• Ability to work autonomously using considerable independent judgment, direction, and initiative in carrying out daily operations.
• Must have a strong work ethic in supporting company needs, responding promptly and consistently.
• Capable of conducting regular quality, safety, and environmental inspections of all work areas and provides written reports detailing corrections and issues addressed.

Come join VinFast and help drive the movement of the global smart EV revolution!

At VinFast, we are proud of our diversity. We are a big team where sex, age, nationality, and religion are irrelevant - what really counts is YOU

VinFast is a member of Vingroup – the largest private corporation in Vietnam. We have become the #1 car seller in all our competing segments within just 21 months of launching in Vietnam and we will launch our smart EVs globally in 2022. Our thoughtful design focused on seamless customer experience, highest safety standards, superior craftsmanship, and intelligent infotainment with lifestyle personalization. As a fast-developing company our ambition is to scale the European market within a year and our first offering will be a dedicated electric SUV.

VinFast is currently recruiting a Facilities Management Specialist for each of our markets: France, Germany, and the Netherlands.

Your role:

The Facilities Specialist is responsible for various tasks related to building maintenance for a business, may carry out several duties, including mail operations and shipping, conference planning, and repairs and maintenance.

Your responsibilities:

• Serves as primary point of contact for all functions and processes within Facilities.
• Responsible for completing regular site building inspections, documenting and reporting to the FS Manager.
• Enforce the necessary corrective measures and inform the FS Manager of persisting abnormal situations.
• Provides a periodic review of Facilities area documentation and records such as logbooks and maintenance work records to assess for compliance with established quality standards, policies, and procedures.
• Keep tracking of office facilities and equipment operating status including furniture, MFDs, shredders, and kitchen appliances, and coordinate with vendors for repairing in a manner promptly to minimize downtime.
• Supervision of third-party contractors and suppliers undertaking FS work on site, ensuring all work is carried out in accordance with regulatory requirements and company standard operating procedures. Ensuring all Health & Safety documentation is approved prior to works commencing.
• Resolve or coordinate timely resolution for all facilities requests, such as temperature complaints, conference scheduling conflicts.
• Prepares move plans and then facilitates organizing and scheduling of the required materials and resources.
• Manage and develop a professional relationship with all service providers (Engineering, Security, Catering, Cleaning, etc) by regular contractor/vendor meetings, ensuring agreed service commitments and KPI’s are met and exceeded. Ensure value for money/added value is achieved in terms of quality, service and cost.
• Maintain company compliance with health & safety regulations including employee H&S training.
• Conduct site new starter HS Induction tours covering physical security and health & safety.
• Any other tasks commensurate with the job role or as detailed by the Facilities Manager.

Your profile:

• Work Experience in FS (if it is possible experience in the automotive industry, but not mandatory).
• Speak Dutch and English.
• Must have knowledge or demonstrate the ability to learn EHS regulations, issues, procedures, processes, reporting requirements, and other compliance requirements with federal, state, and local laws governing the environment.
• Good worker as a team.
• Share and promote best practices internally and externally.
• An orderly and organized person with good management of calendars that be able to prioritize and establish actions according to the stakes of the activities.
• Valid driver’s license.
• Ability to work autonomously using considerable independent judgment, direction, and initiative in carrying out daily operations.
• Must have a strong work ethic in supporting company needs, responding promptly and consistently.
• Capable of conducting regular quality, safety, and environmental inspections of all work areas and provides written reports detailing corrections and issues addressed.

Come join VinFast and help drive the movement of the global smart EV revolution!

At VinFast, we are proud of our diversity. We are a big team where sex, age, nationality, and religion are irrelevant - what really counts is YOU

(1 poste à pourvoir à Paris)

VinFast est un constructeur automobile filiale de Vingroup, l'un des plus grands conglomérats privés du Vietnam avec des divisions dans : l'immobilier, l'hôtellerie, le divertissement, la vente au détail, la santé, l'éducation, l'agriculture et les industries.

Après un lancement national très réussi au Vietnam, VinFast est arrivé sur les marchés internationaux en commençant par l'Amérique du Nord et l'Europe avec une date de lancement fixée pour mi-2022. 

VinFast exécute actuellement un plan de lancement complet qui comprend la fabrication, la mise à l'essai et la certification des véhicules fabriqués au Vietnam. Une entité européenne de marketing, de vente et de distribution a été créée pour vendre et entretenir les produits VinFast sur les marchés allemand, français et néerlandais. 

Les sièges sociaux européens sont aujourd'hui situés à Paris, à Francfort et à Amsterdam. Des salles d'exposition et des concessions seront installées dans chaque pays également. 

Aujourd’hui, nous recherchons 1 Digital Service Technician pour la France. 

Votre rôle :

En tant que Digital Service Technician VinFast, vous êtes le premier technicien professionnel que nos clients auront au bout du fil et vous leur apporterez une expérience de service exceptionnelle. Vous vous engagez pour réparer nos véhicules rapidement tout en offrant une expérience client révolutionnaire. Vous serez le cœur de chaque site de service, et nous compterons sur votre expertise pour améliorer les processus et fournir les meilleurs services et produits à nos clients. Le tout : à distance !  

Le/la candidat(e) idéal(e) possède d'excellentes compétences interpersonnelles et techniques qui seront mises à profit chaque jour lorsqu’il/elle travaillera sur les technologies et les systèmes parmi les plus avancés de l'industrie des véhicules électriques. Grâce à une combinaison de programmes et de formations pratiques, nos techniciens numériques pourront développer leurs compétences en permanence afin de se perfectionner et d'accélérer leur carrière chez VinFast.

Vos principales responsabilités :

• Veiller à ce que chaque véhicule VinFast soit entretenu/réparé selon les normes les plus élevées possibles, en respectant toujours les standards de service VinFast
• La sécurité, l'efficacité, la qualité et l'excellence du service à la clientèle sont vos principales priorités
• Avoir un discours clair, concis et professionnels.
• Exécuter des diagnostics, mise à jour et réparations avancés sur tous les aspects des produits VinFast. Le tout : à distance.
• Utiliser une variété d'outils manuels, électriques et centraux haut de gamme
• Détailler et documenter les réparations de manière cohérente et concise
• Travailler de manière indépendante et en équipe afin de maximiser l'efficacité des réparations
• Inspecter et entretenir l'équipement du centre et demander des remplacements si nécessaire
• Offrir un service à la clientèle exceptionnel et vivre avec la mentalité du "Fix It right first-time"/ « Bon du premier coup »
• Être orienté « client » et assumer la responsabilité de dépasser ses attentes en matière de service
• Posséder une combinaison d'esprit d'analyse, de résolution pratique des problèmes et d'esprit de service à la clientèle 
• Participez activement à votre développement personnel en assistant à des formations régulières offertes par VinFast
• Signaler, transmettre les problèmes potentiels et fournir des commentaires aux équipes de conception et d'ingénierie directement pour permettre l'amélioration continue des procédures de réparation et des produits
• Être conscient de la santé et la sécurité au travail et adhérer en tout temps aux politiques et procédures de VinFast
• Être un ambassadeur VinFast et savoir transmettre la marque et la vision à nos clients
• Participer au développement de VinFast avec une attitude collaborative, inclusive et respectueuse dans un environnement dynamique et en constante évolution

Votre profil :

• Minimum de 3 ans d'expérience en tant que technicien automobile qualifié ou dans un secteur technique équivalent.
• Vous possédez un certificat technique en technologie automobile
• Être à l’aise au téléphone et plus généralement avec des outils informatiques
• Vous avez une forte capacité à apprendre de nouvelles technologies et de nouveaux processus, et de vous adapter au changement
• Capacité à suivre des instructions orales et écrites en prêtant attention aux détails
• Être capable de gérer efficacement des multiples priorités, d'organiser la charge de travail, de travailler sous pression et de respecter des délais stricts.
• Être le champion de la sécurité, de l'efficacité, de la qualité et de l'excellence générale dans toutes les tâches liées au service
• Vous aimez contribuer à conduire un processus d'amélioration continue
• Vous avez un réel esprit d'équipe et savez également travailler en toute autonomie
• La connaissance de Sales Force est un plus

Rejoignez VinFast et contribuez au mouvement de la révolution mondiale des véhicules électriques ! 

(2 postes à pourvoir à Paris)

VinFast est un constructeur automobile filiale de Vingroup, l'un des plus grands conglomérats privés du Vietnam avec des divisions dans : l'immobilier, l'hôtellerie, le divertissement, la vente au détail, la santé, l'éducation, l'agriculture et les industries.

Après un lancement national très réussi au Vietnam, VinFast est arrivé sur les marchés internationaux en commençant par l'Amérique du Nord et l'Europe avec une date de lancement fixée pour mi-2022. 

VinFast exécute actuellement un plan de lancement complet qui comprend la fabrication, la mise à l'essai et la certification des véhicules fabriqués au Vietnam. Une entité européenne de marketing, de vente et de distribution a été créée pour vendre et entretenir les produits VinFast sur les marchés allemand, français et néerlandais. 

Les sièges sociaux européens sont aujourd'hui situés à Paris, à Francfort et à Amsterdam. Des salles d'exposition et des concessions seront installées dans chaque pays également. 

Aujourd’hui, nous recherchons 2 Digital Service Advisors pour la France. 

Votre rôle :

Les Digital Service Advisors sont essentiels au bon déroulement des opérations de service de VinFast et fourniront de façon constante et efficace une expérience exceptionnelle à nos clients. Le tout : à distance !  

En tant que réceptionnaire après-vente numérique, vous serez l’interlocuteur privilégié(e) des clients du Service Après-vente, vous assurez un niveau de satisfaction optimale auprès de la clientèle, tout en livrant un service client de haut niveau.

Vous serez également l’ambassadeur de la marque VinFast et aurez la capacité de dépasser toutes les attentes du service client de la marque.

La sécurité, l'efficacité, la qualité et l'excellence du service à la clientèle sont vos principales priorités

Vos responsabilités et vos missions :

• Une véritable mission de conseil auprès des clients
• Contribuer à la qualité du service
• S'occuper des prises de rendez-vous à distance
• Donner des renseignements sur les interventions qui vont être entreprises (nature, coût, durée).
• Offrir un service à la clientèle exceptionnel et vivre avec la mentalité du « Bon du premier coup » / "Fix It right first-time"
• Participe en collaboration avec le « Digital Service Technician » à résoudre l’effet client
• Conseiller le client sur les opérations d'entretien à prévoir sur son véhicule et sur des prestations complémentaires
• Être orienté « client » et assumer la responsabilité de dépasser ses attentes en matière de service
• Participer activement à votre développement personnel en assistant à des formations régulières offertes par VinFast
• Être conscient de la santé et la sécurité au travail et adhérer en tout temps aux politiques et procédures de l'entreprise
• Être un ambassadeur VinFast et savoir transmettre la marque et la vision à nos clients
• Participer au développement de VinFast avec une attitude collaborative, inclusive et respectueuse dans un environnement dynamique et en constante évolution

Votre profil :

• Minimum de 3 ans d'expérience en tant que réceptionnaire Après-Vente.
• Vous êtes à l’aise et souriant derrière le téléphone
• Vous avez un discours clair, concis et professionnels.
• Diplomate, aimable, vous avez le sens de l'écoute, le goût pour les relations commerciales et les relations humaines et professionnelles.
• Vous possédez une combinaison d'esprit d'analyse, de résolution pratique des problèmes et d'esprit de service à la clientèle
• Vous avez une forte capacité à apprendre de nouvelles technologies et de nouveaux processus, et de vous adapter au changement
• Vous aimez proposer une approche client nouvelle et différente
• Vous aimez contribuer à conduire un processus d'amélioration continue
• Vous avez un réel esprit d'équipe et savez également travailler en toute autonomie
• Disponible, rigoureux et organisé, vous êtes également à l'aise avec l'outil informatique
• Vos connaissances en technique automobile et mécanique seront un atout pour ce poste.
• Vous êtes capable de tenir une conversation en Anglais
• La connaissance de Sales Force est un plus

Rejoignez VinFast et contribuez au mouvement de la révolution mondiale des véhicules électriques !