Terms and conditions
By registering for our free home delivery service you will be deemed to accept these terms.
For the avoidance of doubt, nothing in these terms shall constitute a product warranty or a contract of insurance.
What is the free home delivery service?
- register your interest in a VinFast electric car by placing a reservation through the VinFast website from 1st of June 2022 and by 30th September 2022;
- order and buy/lease that vehicle;
- delivery will only be made to a continental French postal address (excluding Corsica and overseas territories);
- you will be entitled to our free home delivery service
In order to be eligible for the VinFast free home delivery offer, you and your chosen vehicle must meet all of the following eligibility criteria:
- You must have placed a vehicle reservation no later than September 30th, 2022.
- You must select ‘Free Delivery’ code when placing your order
- It is required that your home delivery address is a continental French postal address, excluding Corsica and overseas territories. If your home address is outside the area as defined before, please contact our customer service, so we can check if a delivery to an address that is different from your address of residence. See also the section “Terms” below.
- We reserve the right not to deliver if we suspect any breach of applicable law, including in relation to fraud, money laundering or other dishonesty relating to the claim.
Delivery will take place at your home, at the address shown on your invoice. Under certain conditions we can accept or have to insist that the Car is delivered to another address. To do this, you will need to contact our customer service.
The service total coverage is limited under 200 km radius from Paris/Lyon/Marseille (Exact locations are subject to a change). From 150km of driving distance from the pre-listed cities, the service will be supported by a carrier.
We reserve the right not to deliver to certain addresses, places and/or postal codes that are not accessible by road for logistical reasons, or in case the location would not allow unloading and hand-over, e.g. for accessibility, parking permission or other reasons outside of our control. Our Vehicle transporters are approximately 3.5m high, 9.7m long and 2.8m wide, and we will need sufficient access to carry out your Delivery.
The Delivery of your Car will take place on the date and at the time agreed when you placed your Order (“Delivery Date”)
The delivery times mentioned on the Site are indicative. Depending on where the Car is located, delivery times may vary.
Only the Delivery Date expressly agreed between you and us at the time of the transaction will be binding. The Delivery Date can only be honored by VinFast on the condition that you have correctly and timely performed your obligations necessary for the transaction.
If VinFast is unable to meet a Delivery Date for reasons beyond its control (in the event of force majeure or due to one of its suppliers), VinFast will inform you immediately indicating a new deadline Delivery. The new Delivery time must not exceed six weeks after the initial Delivery Date. If performance also remains impossible within the new delivery period, each party may terminate the contract, in which case VinFast will reimburse you for any sum already paid.
If you are not present and cannot be represented to accept the Delivery, you must contact VinFast Customer Service by telephone at least 24 hours before the scheduled Delivery time to reorganize your Delivery at no additional cost. If You need to rearrange a Delivery less than 24 hours before the scheduled Delivery time, You will have to pay a penalty of 250 Euros. This penalty may be reduced or waived if you provide proof that VinFast suffered no damage or that the damage suffered by VinFast was significantly less than the fixed amount indicated above.
Upon Delivery of the Car, we will ask you to provide the VinFast Specialized Delivery Person with your valid identity document, your driving license and your proof of address (or any other document proving that you are the author of the Vehicle Order). If the Vehicle is delivered to a third party, the third party must present a power of attorney to this effect signed by you, accompanied by a copy of your identity document (and your proof of address or any other document making it possible to prove that you are the author of the Vehicle Order) and present his identity document at the time of Delivery. We reserve the right not to allow Delivery if this identification is not provided or is not correct.
During Delivery, you will also be asked to confirm to the VinFast Specialized Delivery Person that you have received your Car and that it complies with your Order. A compliant delivery certificate will be issued upon Delivery. You must carry out a condition of the Vehicle and note in the compliant delivery certificate, with the Specialized Delivery Person, any imperfection present on Delivery. An imperfection not noted in the certificate of delivery in accordance with the description of the Vehicle provided on the Site or mentioned by our services cannot be the subject of a subsequent complaint, subject of course to the provisions of the Consumer Code or the Civil Code applicable where applicable.
Ownership of the Car will pass to you if all of the following conditions are met: (i) We have received payment in full of the purchase price (and any other amounts due) in cleared funds; (ii) We have agreed to take back your old car on an exchange as part payment of the purchase price (“Partial Car Exchange”) (if applicable); and (iii) You have accepted the Delivery by signing our delivery certificate (in accordance with the section above). Where you have entered into a finance agreement with a third party finance organization, the finance agreement will define when and if title to the Car will pass to you.
Other important terms
We reserve the right to amend or withdraw the VinFast free home delivery offer at any time on reasonable notice provided that no such amendment or withdrawal will affect your rights in relation to vehicles already purchased at the time the amendments or withdrawal comes into effect. You may not transfer or assign any or all of your rights or obligations under these terms.
If we fail to enforce any of our rights, that does not result in a waiver of that right. If any provision of these terms is found to be unenforceable, all other provisions shall remain unaffected.
These terms and any document expressly referred to in them represent the entire agreement between you and us in relation to the subject matter of the VinFast free home delivery offer. These terms may not be varied except with our express written consent.
These terms shall be governed by French law.
You agree that any dispute between you and us regarding these terms will only be dealt with by the Paris courts.
Please submit any questions you have about these terms by email to [email protected], by telephone on 0033652922972 between the hours of Mon-Fri 9am-7pm; Sat 9am-6pm or write to us at: VinFast France Service Client, 72, rue du Faubourg Saint Honoré – 75008 Paris.