Vacancies

(Several permanent positions available at Paris/Levallois-Perret)

VinFast is a member of Vingroup – the largest private corporation in Vietnam. We have become the #1 car seller in all our competing segments within just 21 months of launching in Vietnam and we will launch our smart EVs globally in 2022. Our thoughtful design focused on seamless customer experience, the highest safety standards, superior craftsmanship, and intelligent infotainment with lifestyle personalization. As a fast-developing company, our ambition is to scale the European market within a year and our first offering will be a dedicated electric SUV.

Your role:

Our Customer Experience Executives are part of the VinFast Europe Customer service "[email protected]" organization. They will be dedicated to the French / German / Dutch market perimeter to evolve according to our company strategy. They report to our Customer Service Supervisors and will sit in the Customer Service Premises in Levallois-Perret, near Paris.

Our Customer Experience Executives assist VinFast customers remotely (phone, chat, social networks, emails) during the entirety of their customer journey (from sales/simple inquiry/troubleshooting to remote assistance and maintenance) Truly customer-focused, they ensure that exceptional customer satisfaction is provided to our European customers.

Your responsibilities:

• Supporting and following up with customers and prospects (inbound and outbound) via phone, email, chat, and social media on a variety of topics including: Sales inquiries (including test drives, financing); Product/battery, warranty info; Charging; System troubleshooting; Service booking; Complaints handling...
• Updating customer and data records
• Utilizing the knowledge, tools, and processes available and being involved in checking information is up-to-date and relevant
• Ensuring process compliance is applied
• Identifying and escalating any issues that impact service delivery and quality
• Reaching production and quality objectives

Your profile:

• Minimum 1 year in the customer service industry or other relevant experience
• Knowledge of Salesforce is appreciated
• Knowledge of the automotive industry is a plus, but not essential
• Highly customer-orientated
• A fluent level in English, and a bilingual/native level in one of these languages: French, German, or Dutch is mandatory
• Ability to self-manage time, queues, and different queries/tasks while providing an exceptional quality of work
• Good writing skills and at ease with the use of computer tools
• Flexible and adaptable; able to deal well with changes
• Able to work autonomously, as well as within a team
• Excellent communication and interpersonal skills
• Passion for excellence and contributing to the success of the business

To note:

The VinFast Customer Service contact center will operate between 8 am and 8 pm Monday to Saturday therefore flexibility is required. Candidates will be required to work on-site (the possibility in the future of partial home office will be determined in the coming months).

Come join VinFast and help drive the movement of the global smart EV revolution!

At VinFast, we are proud of our diversity. We are a big team where sex, age, nationality, and religion are irrelevant - what really counts is YOU

----- Version française----

(Plusieurs postes en CDI à pourvoir à Paris / Levallois-Perret)

Votre rôle :

En tant que l’un(e) de nos Customer Experience Executives vous faites partie de l’équipe service client de VinFast Europe « [email protected] ». Vous serez respectivement dédié(e) au marché français/allemand/néerlandais, périmètre qui évoluera selon la stratégie de l'entreprise. Rattaché(e)s aux Customer Service Supervisors vous   travaillez au sein de notre Service Client Center à Levallois-Perret, près de Paris.

Dans ce contexte, vous assistez nos prospects et nos clients à distance (téléphone, chat, réseaux sociaux, e-mails) tout au long de leur parcours client (de la vente au dépannage jusqu’à l'assistance et à la maintenance à distance). Axé(e)s sur le service client, vous êtes garant(e) de leur satisfaction.

Vos responsabilités :

• Soutenir et suivre les clients et les prospects (entrants et sortants) par téléphone, e-mail, chat et médias sociaux sur une variété de sujets, notamment :
  • Demandes de renseignements sur les ventes (y compris les essais de voiture, le financement)
  • Information sur les produits/batteries, la garantie…
  • Information sur la notion de rechargement
  • Dépannage du système
  • Réservation des services en Showroom
  • Traitement des réclamations
• Mettre à jour des dossiers des clients et les données collectées
• Utiliser les connaissances acquises lors des formations, les outils et les processus disponibles tout en participant à la vérification que les données soient à jour et pertinentes
• S'assurer que la conformité des processus soit appliquée
• Identifier et faire remonter tout problème ayant un impact sur la prestation et la qualité des services
• Atteindre les objectifs de production et de qualité définis par le management

Votre profil :

• Minimum 1 an d’expérience dans le secteur du service client ou autre expérience pertinente
• La connaissance de Salesforce est appréciée
• La connaissance de l'industrie automobile est un plus, mais pas indispensable
• Fortement orienté(e) vers les clients
• Un niveau d'anglais courant et un niveau natif/bilingue de l'une de ces langues : français, allemand ou néerlandais est obligatoire
• D’excellentes capacités organisationnelles (gérer son temps, les différentes demandes/tâches), tout en offrant une qualité de travail exceptionnelle
• Excellente capacité rédactionnelle et à l'aise avec l'utilisation d'outils informatiques
• Flexible et adaptable ; capable de bien gérer les changements
• Capable de travailler de manière autonome, ainsi qu'au sein d'une équipe
• D’excellentes compétences en communication et capacité à entretenir d’excellentes relations interpersonnelles
• Passion pour l'excellence et la contribution au succès de l'entreprise

À noter :

Le centre de contact du service client VinFast fonctionnera entre 8h et 20h du lundi au samedi ; une certaine flexibilité est donc requise. Les candidats seront amenés à travailler sur place (la possibilité à l'avenir d'un télétravail partiel sera déterminée dans les mois à venir.)

Rejoignez VinFast et aidez à conduire le mouvement de la révolution mondiale des véhicules électriques intelligents !

Chez VinFast, nous sommes fiers de notre diversité. Nous sommes une grande équipe où le genre, l’âge, les origines et la religion n’ont pas d’importance – ce qui compte vraiment c’est VOUS

After a highly successful startup in Vietnam, VinFast will enter the European market with the launch of their Pininfarina-designed, 100% electric SUVs model line-up. With a Direct-to-Consumer business model, they have an ambitious growth strategy planning rapid retail and aftersales facility expansion in Europe over the next 12 months.

An European Marketing, Sales and Distribution entity has been established to sell and service VinFast products. Initial target markets are Germany, France and Netherlands with Corporate offices located in Paris, Frankfurt & Amsterdam and showrooms established throughout each country. Their management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries. Top applicants will possess entrepreneurial mindset, be creative problem solvers, have an incredible work ethic and thrive in a start-up environment.

Key Accountabilities:

-Recording monthly journal entries based on Dutch GAAP (accounts payables, accounts receivables, and general ledger accounts).
-Maintaining master data as well as reconciling and maintaining accounts payables and accounts receivables accounts.
- Processing payment runs.
- ​​​​​​​​​​​​​Involved in intercompany reconciliation.
- ​​​​​​​​​​​​​​Preparing provisions and accrual bookings.
- Performing month-end closing process independently.
- Preparing annual financial statements in coordination with our tax advisor.
- Participate accounting-relevant SAP projects and investigations to further drive the improvement of our accounting processes.
- Being a point of contact for internal and external requests and customers, vendors as well as auditors and external accounting relevant suppliers.

Requirements:

- 3+ years of experience in a similar position and have already worked according to Dutch GAAP
- ​​​​​​​Rigor, dynamics, strong capacity of adaptation
- Fluent in English, ideally business fluent in Dutch to communicate with various internal and external stakeholders
- Experience with ERP tools ( SAP) and MS Office
- Come join VinFast and help drive the movement of the global smart EV revolution!

You can apply by clicking on the apply for this position button. It will be linked to: [email protected]

VinFast is a member of Vingroup – the largest private corporation in Vietnam. We have become the #1 car seller in all our competing segments within just 21 months of launching in Vietnam, and we will launch our smart EVs globally in 2022. Our thoughtful design focused on seamless customer experience, the highest safety standards, superior craftsmanship, and intelligent infotainment with lifestyle personalization. As a fast-developing company, our ambition is to scale the European market within a year and our first offering will be a dedicated electric SUV.

JOB SUMMARY:

The Business Development Specialist is a selling role responsible for managing and supporting retail sales and marketing activities for the Vietnamese community for VinFast Netherlands. The business development specialist will focus on customer acquisition, lead generation, and prospect management, as this role will garner and meet with potential customers. This role will be responsible to research client business referrals, networking, CRM leads, and working with clients to consult throughout the sales process.

 RESPONSIBILITIES & KEY ACTIVITIES:

• Identifying, qualifying, securing business opportunities, coordinating business generation activities, and developing customized, targeted sales strategies.
• Building business relationships with current and potential customers.
• Understanding customer needs and offering solutions and support, answering potential customer questions and follow-up calls.
• Establish strategies and successfully execute action plans to achieve delivery, client experience, and sales targets for the project’s KPIs. 
• Oversee and lead sales, promotions, marketing, and delivery activities for the projected area, ensuring alignment to brand KPIs.
• Explore opportunities for continuous improvement to maximize sales and improve the purchase experience for the Vietnamese community in Europe.
• Develop and report performance summaries and action plans for presentations to executives as necessary.
• Creating and maintaining a list/database of prospect clients; maintaining a database (Salesforce, CRM, Excel, etc.) of prospective client information.
• Attend conferences and industry events to develop the network.
• Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans.

MINIMUM REQUIREMENTS:

• Prefer Bachelor's Degree in business management, marketing, or related fields.
• 2+ years of progressive work experience in sales and business development.
• Must be bilingual in the Vietnamese language.
• Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers.
• Proven track record of success in achieving operational and sales targets
• Automotive and electric vehicle (EV) experiences are a plus.
• Experience in a start-up environment or with new product launches 
• High level of attention to detail and organization.
• Able to communicate with C-Level Executives professionally and confidently.
• Creative problem solver. 
• Excellent analytical and time-management skills.
• Ability to work independently or as an active member of a team
• Proficiency in business productivity tools and software (MS Office Suite, Salesforce, CRM)
• Flexible and adaptable in a startup environment
• Travel at least 30% of working time

Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. All employment is decided based on qualifications, merit, and business need

VinFast is a member of Vingroup – the largest private corporation in Vietnam. We have become the #1 car seller in all our competing segments within just 21 months of launching in Vietnam, and we will launch our smart EVs globally in 2022. Our thoughtful design focused on seamless customer experience, the highest safety standards, superior craftsmanship, and intelligent infotainment with lifestyle personalization. As a fast-developing company, our ambition is to scale the European market within a year and our first offering will be a dedicated electric SUV.

JOB SUMMARY:

The Business Development Specialist is a selling role responsible for managing and supporting retail sales and marketing activities for the Vietnamese community for VinFast Germany. The business development specialist will focus on customer acquisition, lead generation, and prospect management, as this role will garner and meet with potential customers. This role will be responsible to research client business referrals, networking, CRM leads, and working with clients to consult throughout the sales process.

 RESPONSIBILITIES & KEY ACTIVITIES:

• Identifying, qualifying, securing business opportunities, coordinating business generation activities, and developing customized, targeted sales strategies.
• Building business relationships with current and potential customers.
• Understanding customer needs and offering solutions and support, answering potential customer questions and follow-up calls.
• Establish strategies and successfully execute action plans to achieve delivery, client experience, and sales targets for the project’s KPIs. 
• Oversee and lead sales, promotions, marketing, and delivery activities for the projected area, ensuring alignment to brand KPIs.
• Explore opportunities for continuous improvement to maximize sales and improve the purchase experience for the Vietnamese community in Europe.
• Develop and report performance summaries and action plans for presentations to executives as necessary.
• Creating and maintaining a list/database of prospect clients; maintaining a database (Salesforce, CRM, Excel, etc.) of prospective client information.
• Attend conferences and industry events to develop the network.
• Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans.

MINIMUM REQUIREMENTS:

• Prefer Bachelor's Degree in business management, marketing, or related fields.
• 2+ years of progressive work experience in sales and business development.
• Must be bilingual in the Vietnamese language.
• Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers.
• Proven track record of success in achieving operational and sales targets
• Automotive and electric vehicle (EV) experiences are a plus.
• Experience in a start-up environment or with new product launches 
• High level of attention to detail and organization.
• Able to communicate with C-Level Executives professionally and confidently.
• Creative problem solver. 
• Excellent analytical and time-management skills.
• Ability to work independently or as an active member of a team
• Proficiency in business productivity tools and software (MS Office Suite, Salesforce, CRM)
• Flexible and adaptable in a startup environment
• Travel at least 30% of working time

Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. All employment is decided based on qualifications, merit, and business need

VinFast is a member of Vingroup – the largest private corporation in Vietnam. We have become the #1 car seller in all our competing segments within just 21 months of launching in Vietnam, and we will launch our smart EVs globally in 2022. Our thoughtful design focused on seamless customer experience, the highest safety standards, superior craftsmanship, and intelligent infotainment with lifestyle personalization. As a fast-developing company, our ambition is to scale the European market within a year and our first offering will be a dedicated electric SUV.

JOB SUMMARY:

The Business Development Specialist is a selling role responsible for managing and supporting retail sales and marketing activities for the Vietnamese community for VinFast France. The business development specialist will focus on customer acquisition, lead generation, and prospect management, as this role will garner and meet with potential customers. This role will be responsible to research client business referrals, networking, CRM leads, and working with clients to consult throughout the sales process.

 RESPONSIBILITIES & KEY ACTIVITIES:

• Identifying, qualifying, securing business opportunities, coordinating business generation activities, and developing customized, targeted sales strategies.
• Building business relationships with current and potential customers.
• Understanding customer needs and offering solutions and support, answering potential customer questions and follow-up calls.
• Establish strategies and successfully execute action plans to achieve delivery, client experience, and sales targets for the project’s KPIs. 
• Oversee and lead sales, promotions, marketing, and delivery activities for the projected area, ensuring alignment to brand KPIs.
• Explore opportunities for continuous improvement to maximize sales and improve the purchase experience for the Vietnamese community in Europe.
• Develop and report performance summaries and action plans for presentations to executives as necessary.
• Creating and maintaining a list/database of prospect clients; maintaining a database (Salesforce, CRM, Excel, etc.) of prospective client information.
• Attend conferences and industry events to develop the network.
• Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans.

MINIMUM REQUIREMENTS:

• Prefer Bachelor's Degree in business management, marketing, or related fields.
• 2+ years of progressive work experience in sales and business development.
• Must be bilingual in the Vietnamese language.
• Excellent verbal and written communication skills; the ability to call, connect, and interact with potential customers.
• Proven track record of success in achieving operational and sales targets
• Automotive and electric vehicle (EV) experiences are a plus.
• Experience in a start-up environment or with new product launches 
• High level of attention to detail and organization.
• Able to communicate with C-Level Executives professionally and confidently.
• Creative problem solver. 
• Excellent analytical and time-management skills.
• Ability to work independently or as an active member of a team
• Proficiency in business productivity tools and software (MS Office Suite, Salesforce, CRM)
• Flexible and adaptable in a startup environment
• Travel at least 30% of working time

Vinfast is an Equal Opportunity Employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors. All employment is decided based on qualifications, merit, and business need

(Several positions to be filled in: Berlin, Munich, Koln, Frankfurt, Hamburg, Stuttgart, Leipzig, Nurnberg, Freiburg, Oberhausen and Bremen)

VinFast is a member of Vingroup – the largest private corporation in Vietnam. We have become the #1 car seller in all our competing segments within just 21 months of launching in Vietnam and we will launch our smart EVs globally in 2022. Our thoughtful design focused on seamless customer experience, highest safety standards, superior craftsmanship, and intelligent infotainment with lifestyle personalization. As a fast-developing company our ambition is to scale the European market within a year and our first offering will be a dedicated electric SUV.

Your role:

As a Vinfast Service Manager, you are the leader of our service teams and a line of support for Vinfast service operations. In this role, you will be responsible for delivering an exceptional service experience to each and every Vinfast customer while preparing Vinfast Service teams to meet and exceed the needs of our customers. As a service manager, you will inspire your team and our customers, and with a strong mindset and vision, you will monitor trends in customer service and continuously improve Vinfast service standards and processes.

You will possess excellent leadership skills, and develop a highly motivated and committed team of professionals. You will recognise the potential in your team and are committed to their growth and development. Safety, efficiency, quality and overall customer service excellence are your top priorities.

You will have a sharp business acumen, you analyse your numbers and know how to manage the daily operations of your Service Centre, and you develop effective measures to achieve specific targets in terms of quality, productivity as well as costs and turnover.

Your main responsibilities and key activities:

• Vinfast Service Managers must deliver results on all aspects of customers, staff, operations, and financials. 
• Be customer-focused and hold the responsibility to exceed their expectations of what a service experience should be.
• Go the extra mile for our customers. You will actively monitor customer service trends to make necessary improvements and lead your team in developing appropriate standards and processes to continuously elevate the overall Vinfast service experience. 
• Actively involve yourself in your team’s growth and development. Your team will look to you to set the standard for open communication, active problem solving, and a positive work environment.
• Provide regular coaching and feedback and have a deep knowledge of your team’s strengths and capabilities. You will be responsible for leading change and inspiring your team.
• Knowledge and understanding of every aspect of your service center’s performance. You will be responsible for driving continuous improvements to facilitate exceptional team output and customer service.
• Knowledge and understanding of the business, tracking numbers, and leading the center’s daily operations to achieve specific goals in productivity, quality, output, cost as well as revenue/margin where applicable.
• Offer exceptional customer service and drive Fix it right first-time mentality
• Technical acumen is required – you must develop a knowledge of all Vinfast products, as well as service systems, processes, and procedures.
• Be able to work well in high-pressure situations. Exceptional prioritization and time management skills are essential for success.
• Be strategic and proactive. You must think and plan ahead to give your team the tools they need to be successful.
• Be self-aware, flexible, and open-minded.
• Possess a rare combination of analytical thinking, hands-on problem solving, and a customer-service mindset. 
• Be a Vinfast ambassador and drive the brand and vision into your team and our customers.
• Perform regular performance reviews in accordance with company policy, develop and build attainable career paths for your team, scout potential talent internally and promote intelligently
• Ensure health and safety regulations are promoted, clearly defined for the teams understanding and adherence. work alongside the health and safety team to ensure mutual understanding and that the necessary reporting is carried out to protect the company's interests as well as those of the team.

Your profile:

• Minimum 5+ years of Automotive Service Leadership experience preferred
• Technical certification in Automotive Technology or in Programme/Business Management or equivalent work experience preferred
• OEM Specific Technician Training advantageous
• Experience in process/operations with a strong and proven background in leading field, technical repair or manufacturing teams in a fast-paced, technology-driven environment
• Experience running complex processes using Lean or other techniques.
• Exceptional ability to interface and collaborate with individuals and groups at international level
• Solution-oriented with a high ability to identify root causes of problems and ability to provide timely and effective solutions
• A proven track record of excellence in customer service and a true focus on quality
• Experience working with project planning tools
• Experience maintaining product and company reputation by complying with regional governing regulations  
• High attention to detail and a proactive can-do attitude
• Ability to work under pressure and to strict deadlines
• Proficient in MS Office applications
• Be a champion of safety, efficiency, quality, and overall excellence in all service-related tasks
• Ability to organize and drive continuous improvement process
• Excellent oral and written communication skills
• Excellent English language skills required  
• Experience working in an EV service environment would be advantageous
• Experience working in start-up environments would be advantageous

Come join VinFast and help drive the movement of the global smart EV revolution!

(2 permanent positions based in Frankfurt) 

After a high success startup in Vietnam, VinFast will enter the European market. The target launch date is mid-2022. The company’s first offering will be a dedicated EV SUV. To achieve its entry date, VinFast is currently executing a comprehensive launch plan that includes the manufacture, testing, and certification of the vehicle that will be produced in Vietnam. A European marketing, sales, and distribution entity have been established to sell and service VinFast products. Initial target markets are Germany, France, and the Netherlands. Corporate offices and showrooms will be established in the 3 countries, and we are currently recruiting two Online Sales Representatives for our corporate office in Frankfurt.

Our Online Sales Representatives will be key members of our Sales team and will have the following responsibilities:

Your role:  

As one of our Online Sales Representatives for Germany, you will be responsible for the exceptional online customer journey and for providing our customers with the information and the call to action with only a few clicks at a high performance. You will adapt the journey and user interface for the web and store channel. You will integrate all functionalities and content to support sales and brand appearance. You will work in a small team of Online Sales reporting to the Sales Director Germany with a dotted line to the Sales & Marketing Director Germany. 

Your main responsibilities:

User journey: 

• Develop an intuitive and seamless online customer journey for the web (private and corporate customers) and for the showroom system. 
• Reflect local requirements of the Online Sales Representatives and Showroom Sales Advisors in the markets.  
• Update the website with relevant content which makes the showroom approachable and personal and informs customers and fans about upcoming and past events. 
• Align all web CTAs with the CRM team to provide comprehensive funnel management and secure high conversion rates.  
• Integrate third parties (white label) solutions for vehicle financing, trade-in, and B2B partners as Leasing Companies and Subscription partners.
• Secure the integration of the App Channel with the Web and Showroom experience. 
• Align with marketing to find the right balance between brand staging and sales/transactions. 

Quality & Performance: 

• Monitor key KPIs for operational excellence and address issues with the IT team in Europe and Vietnam. 
• Work closely with the Sales Director & Online Sales Manager and Marketing Team to understand their requirements and jointly plan improvements.
• Keep track of measures and make sure the performance of the website and the Showroom System is secured (operational excellence) and all information is accurate (e.g. product description, price).
• Align deployment planning with sales critical actions e.g. campaigns, and product launches. 
• Constantly review the website and showroom systems from a customer point of view. 
• Provide input to the IT architecture development. 

Content management:

• Manage contents, microsites, and forms.
• Automate content provision (pictures, text, video) by using the digital asset management library.

Your profile:

• A minimum of 5 years of progressive business experience in the realm web site development and sales processes from a customer point of view. 
• Strong background in the operation of websites and platforms (e.g. Salesforce).
• Extensive knowledge in automotive sales and marketing. 
• Profound knowledge and experience with CMS (Drupal) and web reporting tools. 
• Proven ability to cultivate relationships with internal stakeholders, parent company leadership, and relevant external vendors and partners. 
• Experience with media content systems for PoS.
• Language skills: A native/bilingual level of German is a must, and written and verbal fluency in English/Dutch/French is a plus. 
• Bachelor’s degree in marketing, business, or another related area. MBA is a plus. 

Characteristics & traits:

• Customer-first attitude. 
• Strong sales focus and creativity. 
• Strong interpersonal skills with the ability to communicate and manage well at all levels of the organization. 
• Ability to work under pressure and with ambitious targets. 
• Confidence and enthusiastic attitude. 
• Can-do mindset with high energy and strong work ethic. 
• Creative problem solver; not afraid to think outside the box. 
• Meticulous and thorough attention to detail. 
• Strength of convictions; presents ideas and point-of-view in a well-thought-out manner. 
• High integrity and business ethics; operates with the best interests of the company in mind. 
• Exercises sound judgment. 
• Flexible and adaptable; able to deal well with modifications and changes to operating plans. Can implement new strategies and tactics to accommodate these changes. 
• Ability to organize, multitask, prioritize, and manage shifting responsibilities in a dynamic, cross-functional teamwork environment. 
• Excellent written and verbal communication skills and presentation. 
• Recognizes cultural and work style differences and can adjust approaches to meet the needs of such work environments. 
• Passion for excellence and contributing to the success of the business.

Come join VinFast and help drive the movement of the global smart EV revolution!

(1 permanent position based in Paris)

After a highly successful domestic launch in Vietnam, VinFast will enter the international markets starting with North America and Europe. The launch is targeted for the second half of 2022. The company’s first offering will be a dedicated electric SUV. To achieve its market entry date, VinFast is currently executing a comprehensive launch plan that includes the manufacture, testing, and certification of the Vietnam-built vehicles. European marketing, sales, and distribution entity have been established to sell and service VinFast products across the initial target markets of Germany, France, and the Netherlands. Corporate offices will be in Paris, Frankfurt, and Amsterdam, and showrooms will be established throughout each country.

Your role:

Our Product Intelligence & Pricing Manager reports to our Director of Sales Operations and looks for all product options/features, service offers, competitors, prices, new product trends, etc. In other words, you will be responsible for analyzing, tracking, and monitoring the market trends and insights, customer preferences, and our competitors. Furthermore, you will provide regular updates and inputs for the sales, marketing, planning & forecasting, and relevant global HQ teams with product-related information. You will partner with other sales departments to collect inputs from VinFast Stores and analyze the registration figures.  

The Product Intelligence & Pricing Manager is a vital role that will be responsible for the market success of VinFast products’ launch in Europe, and will have the following responsibilities: 

Your main responsibilities & key activities: 

•    Carry out detailed analysis to understand the market landscape and competitive environment in France. 
•    Liaise and interface with the corresponding global teams in Vietnam and be always up to date with the latest information about all product-related topics (logistics, manufacturing, store network, product & price management, etc.). 
•    Set up a product feature database to have visibility along the vehicle supply process. 
•    Steer and control the product offer including connected services, battery offers, and charging options.  
•    Create strategic product roadmaps and strategic analysis to understand the landscape of EV products in France and suggest strategic options for VinFast from a product perspective. 
•    Create price segmentation, price index analysis, price walks & ladders, feature micro-segmentation, etc. 
•    Ensure transparency on the vehicle offering and potential mismatches with the demand of the target customers by monitoring and communicating dissonances correspondingly. 
•    Planning product lifecycles, facelifts, and special editions. Furthermore, adapting the product offering to the demand of the market to optimize the financial results. 
•    Support our Marketing team with expert knowledge regarding the VinFast product offering. 
•    Analyze and forecast take-rates of all trim levels, features, options, ext. & int. colors, accessories, and match product offer vs. demand to maximize the financial result.  
•    Follow up on deliverables and support throughout the process of product-related system implementation.  
•    Serve as the market champion and primary point of contact representing product needs for the French market, leveraging primary and secondary research to support the French market position. 
•    Development and ownership of the master product guide containing the features and specifications of the vehicles being offered in the French market. 
•    Identification of key selling features and points of differentiation of VinFast products compared to other EV and ICE offerings. 
•    Creation of primary and secondary competitive sets for each VinFast model and establishment of product positioning and pricing recommendations. 
•    Establish and manage communication channels with the engineering and product strategy teams at VinFast Vietnam and creation of key marketing messages around product attributes in conjunction with Marketing. 
•    Day-to-day management and oversight of the Product Planning team. 
•    Build and maintain product guides for the French market. 
•    Establish a methodology for measuring the competitiveness of VinFast vehicles against the overall market and primary competitive sets. 
•    Conduct ad-hoc analyses as needed to support Sales and Marketing initiatives and requests from other VinFast organizations. 
•    Sketch out new processes in a way that they could be used for further implementation, as well as support in creating BRDs (Business Requirement Documents), SOP (Standard Operating Procedures), and Blueprints. 
•    Train and mentor new team members. 
•    Perform other related duties as assigned.

Job requirements:

•    A minimum of 8 years of progressive work experience in automotive operations  
•    In-depth experience in product management & pricing  
•    Experience in interfacing between different commercial departments (sales, marketing, engineering, design, production, aftersales, global HQ, etc.)  
•    Proven track record of success in achieving operational targets  
•    Automotive electric vehicle (EV) experience (not required but a plus)  
•    Experience in a start-up environment or with new product launches (not required but a plus)  
•    Excellent oral and written communication skills (French & English) 
•    Strong relationship-building and management skills  
•    High levels of attention to detail and organization  
•    Understanding of business collaboration tools like Confluence/Atlassian (not required but a plus) 
•    Understanding of SAP and Salesforce (not required but a plus) 
•    Understanding of JATO and IHS registration database systems (not required but a plus) 
•    Having knowledge about automotive product databases and analysis tools 
•    Proficiency in business productivity tools and software (MS office suite and BI tools)  
•    Reliable Network including third parties (e.g., data providers, product feature tools, dashboard applications, etc.) 
•    Perform other related duties as assigned 

Characteristics & traits:

•    Customer first attitude. 
•    Empathic, pragmatic, and problem solver character. 
•    Significant motivation in leading the own team, but also enlighten co-workers, other departments, and third parties with the “VF-spirit”. 
•    Pushing for results with a diplomatic approach. 
•    Strong interpersonal skills with the ability to communicate and manage well at all levels of the organization. 
•    Ability to work under pressure and with tight deadlines. 
•    Executive presence, confidence, and enthusiastic attitude 
•    Can-do mindset with high energy and strong work ethic. 
•    Meticulous and thorough attention to detail. 
•    Strength of convictions; presents ideas and point-of-view in a well-thought-out manner. 
•    High integrity and business ethics; operates with the best interests of the company in mind. 
•    Exercises sound judgment. 
•    Flexible and adaptable; able to deal well with modifications and changes to operating plans.
•    Can implement new strategies and tactics to accommodate these changes. 
•    Ability to organize, multitask, prioritize, and manage shifting responsibilities in a dynamic, cross-functional teamwork environment.
•    Recognizes cultural and work style differences and can adjust approaches to meet the needs of such work environments. 
•    Passion for excellence and contributing to the success of the business.

Come join VinFast and help drive the movement of the global smart EV revolution!

VinFast is Vietnam’s leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years.  In 2021 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe.  VinFast is one of the largest auto manufacturers in South East Asia with world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year.  We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line.  VinFast is proud to produce vehicles with superior craftsmanship, the highest safety standards, and intelligent infotainment that compete with leading Asian, European and American OEMs. VinFast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales.     

VinFast Europe, an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Europe over the next 12 months. Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor.  Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment.

Your role:

As our Service Readiness Coordinator, you are a key contributor to the VinFast after-sales experience by working closely with our Showroom Development department to ensure a smooth opening of our Service Centers and that our technicians have the required infrastructure, equipment, and tools to provide exceptional customer service. As the heart of every Service Center, you ensure that the operations are up and running by liaising with the centers and our suppliers. Furthermore, you will be placing orders with suppliers, following orders, and taking part in the installation process. 

Your responsibilities and tasks: 

• Acts as a link between Vinfast, suppliers and other Vinfast colleagues
• Takes part in meetings with suppliers and stakeholders
• Coordinate service readiness activities for the designated perimeter
• Organizes site visits with suppliers
• Keeps track of all stages of each project allocated
• Reports immediately any roadblocks or when a certain project is in danger of falling behind
• Participates in installation phases, making sure that Vinfast standards are met and maintained
• Acts as a consultant in discussions with architects and other parties involved in the development process of service centers

Your profile: 

• > 3 years’ experience with other OEM automotive brands would be preferred
• Experience in managing and/or setting-up service center network
• Technical experience is a must
• English proficiency (written and verbally), other languages (French, German or Dutch) are welcomed
• MS Office knowledge (Excel, Powerpoint, Word, Outlook)
• SAP knowledge is a plus
• Works good with tight deadlines, under stress and not afraid of assuming responsibilities
• Team player
• Willingness to travel more than 50% of the time

Come join VinFast and help drive the movement of the global smart EV revolution!

You can apply by clicking on the apply for this position button. It will be linked to: [email protected]

(3 permanent positions in Germany/France) 

VinFast is Vietnam’s leading manufacturer of premium automobiles and has achieved its initial goal of being #1 in all competing segments of domestic car retail in less than 2 years.  In 2021 we embark on our next mission - global expansion with the launch of our all-Electric smart SUV model line-up starting in Canada, USA and Europe.  VinFast is one of the largest auto manufacturers in South East Asia with world-class equipment and infrastructure, with a capacity of up to 500,000 cars per year.  We have partnered with global leading automotive suppliers in manufacturing and engineering and enlisted the world-renowned Italian design house Pininfarina to design both the exterior and interiors of our entire model line.  VinFast is proud to produce vehicles with superior craftsmanship, the highest safety standards, and intelligent infotainment that compete with leading Asian, European and American OEMs. VinFast also supports its owners with an exceptional, seamless customer experience in both sales and aftersales.     

VinFast Europe, an OEM distribution company with a Direct-to-Consumer business model, has an ambitious growth strategy planning rapid retail and aftersales facility expansion in Europe over the next 12 months. Our management team is now looking for talented individuals from the automotive, retail consumer products, and technology industries to assist in this endeavor.  Our top applicants will possess an entrepreneurial mindset, be a creative problem solver, have an incredible work ethic and thrive in a start-up environment.

Your role: 

As the Field Service Engineer Europe, you will be responsible for interfacing with sales & service site personnel, to escalate & get field/customer issues resolved. The role will require directly liaising with engineering, quality, manufacturing plant, service, part return centers, to escalate, triage, root cause and manage field quality issues to resolution. Also, directly responsible for providing timely feedback and report out on all activities to management and stakeholders.

This position requires a passionate and experienced professional with a solid background in Service Engineering, development of service department tools and field service engineering programs. You will need to possess a proactive and can-do mindset, with a determined work ethic. You will be expected to demonstrate excellence in their respective fields, to possess the ability to learn quickly and to strive for perfection within a fast-paced environment.   

Your responsibilities and tasks: 

• Assure compliance with technical and organizational requirements. This includes sharing, uploading and maintaining information in warranty & issue management systems.

• Create written reports, summaries as appropriate, to share issues, findings, and recommendations with engineering

• Willingness to travel ~50% within territory as required to fulfill job responsibilities, sometimes with minimal notice. Remote tools could lower the percentage.

• HV work on the vehicle and on live voltage directly inside the HV battery may be one of your tasks.

• On-site support to resolve quality or delivery related issues. Support containment and corrective actions as required, and keep and maintain clear records of such events.

• Primary contact for engineering to act as liaison with service to help gather, triage & analyze quality issues in the field.

• Communicate issues and resolutions clearly and effectively to the engineering team in Vietnam. Support telephone conferences between all parties to resolve issues.

• Collaborate with Global Field Engineering teams and Technical Services for the development of service technician diagnostic tool process and development.

• Collaborate with Service Training & Engineering departments to influence training and technical documents as related to service department, collision repair department, and product improvement.
• Partner with the Engineering team on vehicle log/performance review, identifying field issues and corrective actions and solutions.
• Gain a thorough understanding of Vinfast vehicle systems, field failure patterns, and customer use cases to develop diagnostic and root cause analysis and rectification methods.
• Implement all relevant procedures described in the Vinfast Quality Management System (QMS) and ensure compliance
• Develop and execute an effective problem-solving and strategic thinking methodology process to be used across a wide range of vehicle systems
• Test & Validation of Vinfast vehicle, real-time data monitoring and interpretation.
• Gain a thorough understanding in CAN diagnostics and electrical architecture of Vinfast vehicles
• Develop a broad knowledge of functions across all Vinfast automotive domains (Powertrain, Chassis, High Voltage, Intelligent infotainment (with Connected Services), Body control, HVAC, Safety systems, Advanced Driving Assistance)

Your profile: 

• Minimum 3 years varied automotive experience in either Mechanical Engineering, Electrical Engineering, Automotive Technology, or equivalent experience. 
• 3 or more years of hands-on Automotive Dealership Service Department or equivalent vehicle diagnostic and repair experience.
• Bachelor’s or Master’s degree in Electrical, Power Electronics, Electronics, Mechatronic, or similar fields/equivalent experience required.
• Experienced in field service, technical support, or production support in a technical or manufacturing environment.
• Requires good overall technical background with an understanding of electrical engineering, mechanical and software engineering.
• Broad and demonstrated knowledge of functions across all major automotive domains (Powertrain, Chassis, High Voltage, Intelligent infotainment (with Connected Services), Body control, HVAC, Safety systems, Advanced Driving Assistance).
• Skilled handling of CAN diagnostics and SW flash tools such as Vector CANoe, CANalyzer, vFLASH etc. would be advantageous.
• Additional passed training such as HV qualified electrician and working on live voltage certificate plus first practical experience with HV would be advantageous.
• Experience maintaining product and company reputation by complying with government regulations.   
• High attention to detail and a proactive mindset.
• Proficient in MS Office applications.
• Exceptional ability to interface and collaborate with individuals, groups, and suppliers.
• Keen willingness to travel as required to support service department needs.  
• Ability to organize and drive continuous improvement process.    
• Experience working in start-up environments would be advantageous.
• Fluent English is required, and any other relevant languages (French, German, Dutch) is referable.

Come join VinFast and help drive the movement of the global smart EV revolution!

You can apply by clicking on the apply for this position button. It will be linked to: [email protected]